Delivery & Returns

Where we deliver

Persometrics currently supplies test kits to addresses in Switzerland and Liechtenstein.

Availability may vary by product. Any specific delivery restrictions will be shown on the relevant product page or during checkout.

Delivery times

We aim to dispatch orders as quickly as reasonably possible. Estimated delivery times may vary depending on postal services, product availability and public holidays.

Where a product includes laboratory analysis, the total turnaround time also depends on when you collect and return your samples and on the time required by the laboratory to complete the requested analysis.

Current expected turnaround times may also be shown on the relevant product page or in our Frequently Asked Questions.

Returning your samples

Test kits include the materials required to return your samples for laboratory analysis.

Please follow the sampling and return instructions supplied with your particular test carefully. For saliva testing, we generally recommend returning samples promptly after collection and avoiding shipment immediately before weekends or public holidays.

You can find further guidance on our test-kit activation and sampling instructions page.

Damaged or missing orders

If your test kit arrives damaged, appears unusable or has not arrived within a reasonable period after dispatch, please contact Persometrics so that we can investigate.

Where appropriate, we may arrange replacement sampling materials or a replacement kit.

Problems after sending your samples

The shipment of biological samples through the postal system is partly outside Persometrics' control.

If more than two weeks have passed since you sent your samples to the laboratory and you have not received an update, please contact us so that we can investigate.

Cancelling an unused test kit

You may request cancellation of an unused test kit within 28 days of receiving it, provided that samples have not been collected or sent to the laboratory and the kit remains suitable for return.

Once samples have been collected or sent for laboratory analysis, or once performance of a personalised testing or reporting service has begun, the service can no longer normally be cancelled.

If a return is accepted, we will provide instructions for returning the unused kit. Any applicable refund will be made using the original payment method where possible after the returned materials have been received and checked.

Nothing on this page limits rights that may apply under mandatory consumer law.